Relationship Officer

About the Role

Retrust Microfinance Bank, a proud subsidiary of Zylus Group International, is rapidly expanding and seeking a dynamic and results-driven Relationship Officer to join our vibrant team in Ikeja, Lagos. Following our phenomenal growth and strong market presence, we are committed to empowering individuals, small businesses, and entrepreneurs with accessible, tailored financial solutions. If you are passionate about financial services, relationship management, and driving economic growth, this full-time, on-site opportunity is ideal for you to advance your career in a fast-paced banking environment.

• Manage and actively grow a portfolio of individual and small business banking clients by building strong, trust-based relationships.
• Identify new business prospects through targeted field visits, networking, and proactive community engagement.
• Introduce and explain various microfinance products, including savings accounts, investment plans, and loan facilities.
• Guide customers seamlessly through account opening, loan application, and documentation processes.
• Monitor loan performance, conduct regular follow-ups for timely repayments, and manage credit risk effectively.
• Resolve customer inquiries and complaints promptly, ensuring exceptional service delivery and high satisfaction rates.
• Collaborate with internal operations and credit teams to ensure compliance with bank policies and regulatory standards.

• Relevant academic background with a degree or diploma in Finance, Business Administration, Economics, or a related field.
• Proven experience in relationship management, sales, or customer service within the microfinance, commercial banking, or financial services sector.
• Foundational knowledge of microfinance products, basic credit analysis, and financial principles.
• Exceptional communication, negotiation, and interpersonal skills to engage diverse clientele.
• Strong target-driven sales aptitude with the ability to identify cross-selling opportunities.
• Proficiency in basic computer applications such as MS Office, with familiarity in banking software being a distinct advantage.
• Ability to work on-site in Ikeja, manage field visits efficiently, and meet performance targets.

• Competitive salary with attractive performance-based incentives and bonuses.
• Comprehensive health insurance and wellness benefits.
• Opportunities for rapid career progression and professional development within Zylus Group subsidiaries.
• A collaborative, dynamic, and supportive work culture that rewards excellence.

Skills