About the Role
Bergstein Hospital, a leading private multi-specialist healthcare facility located in Ikorodu, Lagos, and the flagship facility for Bergstein Health Systems, is seeking a warm, organized, and professional Receptionist / Front Desk Officer. As the vital first point of contact for our patients, visitors, and medical staff, you will play a crucial role in creating a welcoming, empathetic, and efficient environment that aligns with our standards-driven, patient-centered approach to healthcare.
Key Responsibilities- Greet and welcome all patients, visitors, and staff warmly, ensuring a positive first impression of the hospital.
- Manage front desk operations including answering, screening, and routing incoming phone calls and inquiries professionally.
- Schedule patient appointments, coordinate specialist consultations, and maintain accurate records in line with hospital protocols.
- Handle patient check-ins and check-outs, verify insurance details, and process billing or payments accurately.
- Provide clear guidance and assistance to patients navigating the facility, ensuring their comfort and reducing anxiety.
- Handle correspondence, sort incoming mail, and maintain a neat, professional reception area at all times.
- Minimum of a Ordinary National Diploma (OND) in Secretarial Studies, Business Administration, or a related field.
- Proven work experience as a Receptionist, Front Desk Officer, or similar administrative role, preferably within a hospital or healthcare environment.
- Exceptional verbal and written communication skills in English.
- Proficiency in Microsoft Office Suite and hospital management software.
- Outstanding interpersonal skills with a strong customer-service orientation and empathy for patients.
- Ability to multitask, remain calm under pressure, and maintain strict patient confidentiality.
- Competitive salary with opportunities for professional growth within a reputable healthcare system.
- Comprehensive health insurance coverage for staff and dependents.
- A supportive, collaborative, and modern work environment dedicated to excellence.
- Paid time off and statutory pension contributions.