Receptionist

About the Role

LEAM Consulting Limited, a foremost consulting firm renowned for its professionalism and proven track record of delivering excellent services to individuals and corporate organizations, is seeking a dynamic and customer-focused Receptionist to join our team in Nigeria. In this pivotal front-of-house role, you will serve as the primary brand ambassador, creating a warm, welcoming, and efficient environment for all clients, visitors, and guests. We are looking for an organized and articulate individual who can manage multiple responsibilities with grace, ensuring that every visitor receives top-tier hospitality and administrative support from the moment they arrive.

• Receiving, welcoming, and directing visitors and clients appropriately in a professional and courteous manner.
• Assisting guests with hotel reservations, lodging inquiries, and room service arrangements.
• Processing credit card and cash transactions accurately for lodging, room service, and other facility amenities.
• Listening attentively to guest requests and complaints, providing prompt and effective resolutions to ensure ultimate satisfaction.
• Maintaining accurate and up-to-date records of guest charges, daily transactions, and visitor logs.
• Handling incoming calls, routing messages, and providing general information about company services and facilities.

• Minimum of SSCE or OND qualification from a recognized institution.
• Proven work experience as a receptionist, front desk agent, or in a similar hospitality and customer service role.
• Exceptional verbal and written communication skills in English.
• Proficiency in processing credit card transactions and basic bookkeeping or record-keeping.
• Strong problem-solving abilities and a high level of patience when handling guest complaints.
• Impeccable personal presentation, punctuality, and a customer-first mindset.

• Competitive salary package commensurate with experience and industry standards.
• Opportunities for professional growth and continuous skills development within a reputable consulting firm.
• A supportive, collaborative, and vibrant work environment.
• Health and wellness support benefits in line with company policy.

Skills