Receptionist

About the Role

Efezi Southsea Nigeria Limited is a premier hospitality consultancy dedicated to elevating standards across the leisure industry in Nigeria. We are currently seeking a polished, customer-centric Hotel Receptionist to join our team in Bonny Island, Rivers State. In this pivotal role, you will serve as the warm first point of contact for our guests, ensuring seamless front desk operations from check-in to check-out.

• Welcome guests warmly and professionally, managing efficient check-in and check-out procedures.
• Handle room reservations, inquiries, and booking confirmations via phone, email, and walk-ins.
• Process accurate guest billing, handle cash transactions, and reconcile daily reports.
• Coordinate seamlessly with housekeeping, maintenance, and other hotel departments.
• Respond promptly to guest feedback, resolving complaints with tact and professionalism.
• Maintain a clean, organized reception area and protect confidential guest information.

• Minimum of OND, HND, or Bachelor's Degree in Hospitality Management, Tourism, or Business Administration.
• 1 to 2 years of proven experience as a receptionist or front desk officer in a reputable hotel.
• Proficiency in computer operations and hotel management software (PMS).
• Exceptional communication, interpersonal, and problem-solving skills.
• Strong integrity, attention to detail, and a smart, professional appearance.
• Willingness to work flexible shifts, weekends, and public holidays.

• Competitive salary package commensurate with industry standards.
• Opportunities for professional growth within a reputable hospitality consultancy.
• A supportive, dynamic work environment focused on excellence.

Skills