About the Role
Brilliant Performance Solutions Limited is currently seeking a dedicated and professional Receptionist to join our dynamic team in Nigeria. In this role, you will serve as the primary brand ambassador, providing world-class customer service and ensuring seamless front office operations. If you possess a welcoming personality, excellent communication skills, and a passion for hospitality and administrative excellence, we want you on our team.
Key Responsibilities- Greet, welcome, and check guests in and out according to company standards.
- Manage high-volume reservations, bookings, and cancellations accurately via phone, email, and in person.
- Advise guests on room features, utilities, local amenities, transport, and places of interest.
- Promote and upsell property facilities and additional services using strong sales skills.
- Handle billing, verify payment methods, and compute guest charges to hotel standards.
- Coordinate special requests, such as room service, taxi bookings, wake-up calls, and extra amenities.
- Liaise with management and staff regarding guest concerns, maintenance issues, and emergencies.
- Maintain an orderly front desk and reception area while completing daily activity logs and incident reports.
- Assist with administrative, clerical tasks, and conference room scheduling as needed.
- Minimum of SSCE or OND in any relevant field.
- At least 3 years of proven experience in front office operations or hotel reception.
- Candidates residing within the immediate location will have a distinct advantage.
- Exceptional communication, customer service, and multi-tasking abilities.
- Proficiency in computer operations and reservation management systems.
- Competitive salary package based on experience.
- Opportunities for professional growth and career advancement.
- Friendly and supportive work environment.