About the Role
LEAM Consulting Limited, a foremost consulting firm renowned for professionalism and a proven track record of delivering excellent services, is seeking a dedicated and hospitable Receptionist to join our team in the hospitality sector. Located along the prominent Anfaani Ring Road in Ibadan, Oyo State, this Full-time role operates on a unique shift schedule of one day on and one day off, offering a balanced routine. As the first point of contact for our valued guests, you will play a pivotal role in creating a warm, welcoming, and efficient environment that reflects our high standards of service excellence.
Key Responsibilities- Receiving and welcoming all visitors, guests, and clients appropriately with utmost professionalism and courtesy.
- Assisting guests seamlessly with hotel reservations, check-ins, and check-outs.
- Processing secure credit card and cash transactions accurately for lodging, room service, and other hotel amenities.
- Listening attentively to guest requests and complaints, providing prompt and effective resolutions to ensure maximum satisfaction.
- Maintaining accurate, up-to-date records and logs of all guest charges and financial transactions.
- Minimum of an SSCE or OND qualification from a recognized institution.
- Prior experience in a front desk, customer service, or hospitality role is an added advantage.
- Excellent verbal and written communication skills in English.
- Strong interpersonal skills with a friendly, approachable, and patient demeanor.
- Basic computer literacy and proficiency in processing digital and credit card transactions.
- Ability to work efficiently on a shift-based schedule including weekends and holidays.
- Competitive salary package commensurate with experience.
- Unique shift pattern allowing for a balanced work-life schedule (one day on, one day off).
- Opportunities for professional growth and skill development within a reputable firm.
- A supportive, dynamic, and professional working environment.