About the Role
Class Suites Hotels & Apartments is seeking a warm, professional, and detail-oriented Receptionist to join our dynamic hospitality team. With modern hotel locations strategically positioned near the Murtala Muhammed International Airport (LOS) in Lagos, as well as in Ikeja, Ogudu, Ogba, Agege, and Jabi in Abuja, we pride ourselves on delivering outstanding guest experiences. As the first point of contact for our esteemed guests, you will play a crucial role in maintaining our reputation for excellence, warmth, and efficiency in the Nigerian hospitality sector.
Key Responsibilities- Greet incoming guests, visitors, and prospective clients with a warm and professional demeanor, ensuring a welcoming first impression.
- Answer, screen, and forward incoming telephone calls efficiently, providing accurate information about hotel amenities and availability.
- Assist guests with seamless hotel reservations, check-ins, check-outs, and room or suite assignments.
- Process credit card transactions, cash payments, and billing for lodging, room service, and additional hotel amenities accurately.
- Manage internal communications by transferring phone calls to guest rooms and scheduling wake-up calls.
- Address and resolve guest requests, inquiries, and complaints promptly with a customer-first attitude.
- Maintain precise and up-to-date records of all guest charges, including room service, spa services, and other incidental fees.
- Minimum of an OND, HND, or Bachelor's Degree in Hotel Management, Business Administration, or a related field.
- Proven previous experience working as a receptionist, front desk agent, or in a customer service role within the hospitality industry.
- Excellent verbal and written communication skills in English, with a polite and professional phone etiquette.
- Proficiency in using hotel management software, Microsoft Office suite, and point-of-sale (POS) systems.
- Strong organizational abilities with the capacity to multitask effectively in a fast-paced environment.
- Exceptional problem-solving skills and a high level of patience and emotional intelligence.
- Competitive salary package with performance incentives.
- Comprehensive health insurance coverage.
- Opportunities for professional career growth and hospitality training within a expanding hotel chain.
- A supportive, vibrant, and customer-focused work environment.