About the Role
Lily Hospitals Limited, a leading multi-specialty private healthcare provider established in 1984, is seeking a dedicated and detail-oriented Quality Assurance Associate. In this vital role, you will support the implementation and monitoring of robust quality systems, internal controls, and compliance frameworks across our hospital operations, ensuring we consistently deliver world-class patient care and adhere to the highest regulatory standards.
Key Responsibilities- Conduct routine risk assessments and support the implementation of effective mitigation actions.
- Monitor compliance with internal controls, Standard Operating Procedures (SOPs), and regulatory standards.
- Perform internal process audits, spot checks, and comprehensive compliance reviews across departments.
- Support continuous quality improvement initiatives and assist in the resolution tracking of incidents, complaints, and near-miss reports.
- Assist in the development and review of organizational policies, SOPs, and control frameworks.
- Monitor the performance and compliance of outsourced service providers.
- Conduct regular environmental, hygiene, and safety compliance checks.
- Support the implementation of ISO, COHSASA, Kaizen, and DMAIC standards, as well as ensure adherence to NDPR regulations.
- Facilitate internal customer satisfaction surveys and provide training to staff on QA and internal control processes.
- Bachelor’s degree in any science-related discipline.
- 1 to 3 years of proven professional experience in quality assurance, internal control, audit, or healthcare compliance.
- Strong understanding of ISO standards and healthcare accreditation systems is a distinct advantage.
- Exceptional analytical, documentation, reporting, and problem-solving skills.
- High level of integrity, meticulous attention to detail, and excellent interpersonal communication abilities.
- Competitive remuneration package commensurate with industry standards.
- Comprehensive health insurance coverage for peace of mind.
- Exposure to international healthcare standards, accreditations, and compliance frameworks.
- Exciting career growth and professional development opportunities in healthcare quality assurance.
- Supportive, collaborative, and multidisciplinary work environment.