About the Role
TeamAce Limited is dedicated to helping businesses across Nigeria thrive by providing tailored solutions in process design, data analytics, and human capital. We are currently looking for a results-driven Portfolio Growth Officer to manage, reactivate, and expand an assigned portfolio of inactive, dormant, and underutilized merchant accounts. In this role, you will focus on maximizing customer lifetime value by understanding client needs, driving credit facility drawdowns, and building lasting relationships rather than chasing new customer acquisitions.
Key Responsibilities- Manage and strategize for assigned inactive, dormant, suspended, and growth-potential merchant accounts.
- Drive first and repeat drawdowns to ensure sustainable utilization of approved credit facilities.
- Build and maintain strong client relationships through regular communication and targeted field visits.
- Assess business conditions, financing needs, and repayment history to identify revenue growth opportunities.
- Collaborate with Credit, Risk, Operations, and Retention teams to resolve KYC, documentation, and account issues.
- Monitor early-stage repayments and escalate delinquent accounts according to company procedures.
- Maintain accurate activity logs, portfolio performance metrics, and customer interaction records.
- Bachelor Degree or HND in Business, Finance, Economics, Marketing, or a related discipline.
- Minimum of 3 years of proven experience in relationship management, SME lending, field sales, or financial services.
- Strong understanding of working capital needs, customer activation, and repayment management.
- Exceptional communication, negotiation, and problem-solving skills with a target-driven mindset.
- Proficiency in Microsoft Excel, CRM systems, and performance tracking tools.
- Willingness to travel regularly across assigned commercial territories for field verifications.
- Competitive salary with attractive performance-based incentives and bonuses.
- Comprehensive health insurance coverage and wellness benefits.
- Opportunities for professional growth and career advancement within a dynamic organization.
- Supportive, collaborative work culture that values innovation and data-driven results.