Packet Core Support Solution Architect

About the Role

Ericsson is looking for a dedicated and technically proficient Packet Core Support Solution Architect to join our dynamic team in Nigeria. In this critical role, you will be responsible for resolving complex network issues, guiding technical investigations, and providing steadfast leadership during major telecom incidents and emergency handling situations.

• Own and drive complex Customer Service Requests (CSRs) from initiation to closure, ensuring exceptional customer satisfaction.
• Lead intricate Packet Core network and node investigations, troubleshoot technical issues, and determine root causes.
• Provide technical leadership during major incidents, customer escalations, and crisis situations.
• Build strong customer relationships by understanding their network environment, priorities, and operational requirements.
• Identify product, process, and service improvements while translating technical findings into actionable requirements.

• Bachelor’s or master’s degree in Telecommunications, IT, Computer Science, or a related technical field.
• Minimum of 10 years of relevant telecommunications experience with extensive Packet Core support and operations expertise.
• In-depth understanding of Packet Core architecture, EPC, call flows, session management, and mobility management.
• Strong knowledge of Ericsson Packet Core products including EPG, SGSN-MME, PCC/PCG, PCRF, and DNS/IPWorks.
• Excellent proficiency in virtualization, cloud-native environments, OpenStack, Kubernetes, Docker, and UNIX/Linux operating systems.

• Competitive salary package with comprehensive health insurance benefits.
• Opportunities for continuous professional development and global certifications.
• Dynamic, collaborative, and multicultural work environment with a leading global ICT provider.

Skills