Operations Supervisor

About the Role

Fluff & Stars is currently recruiting an experienced Operations Supervisor on behalf of our client in the hospitality sector. We are looking for a dynamic and results-driven professional to oversee daily restaurant activities, maintain high service standards, and drive operational efficiency in a fast-paced environment. If you possess strong leadership capabilities and a passion for hospitality, we want to hear from you.

• Supervise daily restaurant operations to guarantee seamless service delivery and efficiency.
• Coordinate staff activities, duty schedules, and shift responsibilities effectively.
• Monitor employee performance, attendance, discipline, and overall workplace productivity.
• Ensure strict compliance with operational procedures, hygiene, and food safety standards.
• Oversee inventory management, stock usage, and the allocation of operational resources.
• Handle customer complaints promptly and resolve service issues with high professionalism.
• Maintain consistent service quality and elevate overall customer satisfaction levels.
• Prepare comprehensive operational reports and escalate critical issues to management.
• Identify operational bottlenecks and recommend practical, value-adding improvements.

• Proven work experience in restaurant, hospitality, or food service operations.
• Demonstrated supervisory or team management experience in a fast-paced setting.
• Strong leadership, interpersonal, communication, and problem-solving skills.
• Comprehensive understanding of restaurant workflows, customer service, and food safety.
• Ability to manage diverse staff, maintain discipline, and thrive under pressure.
• Exceptional organizational skills, accountability, and sharp attention to detail.
• Proximity to Surulere or residence within surrounding areas will be a distinct advantage.

• Comprehensive HMO health coverage.
• Competitive 13th-month salary bonus.
• Daily staff feeding provided.

Skills