About the Role
LifeCare Connect (Nigeria) Limited is a leading healthcare quality-management, accreditation, and digital health technology company dedicated to transforming standards across the region. We are currently seeking a results-driven Operations & Service Delivery Manager to own our day-to-day service delivery across all client engagements. Based in our Uyo office, you will play a pivotal role in building our field and delivery capabilities, ensuring seamless execution, and maintaining exceptional service-level performance.
Key Responsibilities- Manage the Operations & Service Delivery SOP series, covering service-team staffing, scheduling, capacity planning, and resource allocation.
- Oversee daily service delivery for client engagements across Ancestra Health, QualiSentinel, and JAPAC Accreditation.
- Handle delivery-issue triage, escalation control, and service-level performance tracking to ensure operational continuity.
- Coordinate field and service teams based in Uyo, including providing logistics support for JAPAC Accreditation site assessments.
- Manage operations-specific nonconformities, corrective actions, and support internal audits and management reviews.
- Resolve resourcing conflicts and activate continuity coverage with authorized authority.
- Bachelor's degree in Operations Management, Business Administration, or a related field.
- Minimum of 5 years of proven experience in operations or service-delivery management within a multi-client or project-based environment.
- Strong organizational, scheduling, and problem-solving abilities with a keen eye for detail.
- Demonstrated experience managing SLAs, resource planning, and cross-functional coordination.
- Familiarity operating within an ISO 9001 quality management environment is a distinct advantage.
- Competitive salary package commensurate with experience.
- Opportunities for professional growth within an innovative healthcare technology company.
- Collaborative and impactful work environment shaping healthcare quality in Nigeria.