About the Role
Cusorcart is looking for a dynamic and detail-oriented Operations Manager to drive the smooth running of our marketplace operations. As a fast-growing e-commerce platform supporting a wide range of product categories, Cusorcart is committed to empowering vendors and delivering seamless, trusted, and timely shopping experiences to customers. This role is central to ensuring that our order fulfillment, logistics, and vendor management processes run efficiently and at scale.
The ideal candidate will be a proactive problem-solver with strong leadership skills, a data-driven mindset, and hands-on experience managing marketplace or logistics operations in a fast-paced environment. You will serve as the critical link between vendors, logistics partners, and internal teams, ensuring operational excellence at every stage of the customer journey.
Key Responsibilities- Manage daily marketplace activities and collaborate with vendors and internal teams to ensure smooth operations.
- Oversee end-to-end order and fulfillment processes, including order processing, picking, packing, dispatch, and handover to logistics partners.
- Ensure orders move efficiently from vendors to customers while meeting agreed delivery timelines.
- Onboard and manage local vendors and suppliers, including market and warehouse visits to enforce quality and service standards.
- Handle vendor performance evaluation, lead times, and real-time issue resolution on the ground.
- Coordinate with in-house riders and third-party logistics (3PL) providers to plan delivery routes and manage delivery windows.
- Track on-time delivery performance and resolve failed deliveries, cash-on-delivery issues, and other logistics challenges unique to Lagos.
- Monitor stock levels, run inventory and operations reports, and reconcile system versus physical stock.
- Define and maintain SOPs while tracking key KPIs such as cycle time, on-time delivery, stockouts, returns, and cost per order.
- Lead continuous improvement projects to enhance operational efficiency and reduce costs.
- Act as the main liaison between Cusorcart, vendors, logistics partners, and internal departments including support, marketing, finance, and tech.
- Resolve operational issues that impact customers and contribute to improving the overall post-purchase experience.
- Minimum of 2 years' experience in operations, logistics, or marketplace management.
- Strong leadership and people management skills, including delegation, coaching, and conflict resolution.
- Excellent data analysis and decision-making abilities, with experience interpreting KPIs and dashboards.
- Solid financial awareness, including budgeting, forecasting, and understanding of P&L impacts.
- Strong problem-solving and critical thinking skills, especially under pressure.
- Highly organized with excellent attention to detail and documentation skills.
- Familiarity with Lagos logistics landscape and e-commerce operations is an advantage.
- Opportunity to play a key leadership role in a fast-growing e-commerce marketplace.
- Collaborative and dynamic work environment.
- Exposure to cross-functional teams and end-to-end operational decision-making.
- Room for professional growth and career advancement.