Operations Manager

About the Role

Chillers Hotel & Suites, a premier hospitality property situated along the bustling Festac and Trade Fair axis of Lagos, is seeking a dynamic and results-driven Operations Manager. In this pivotal role, you will be responsible for ensuring seamless daily operations across our accommodation, dining, event, and recreational facilities. We pride ourselves on delivering exceptional experiences for both business and leisure guests, and we need a dedicated professional to maintain our high standards of service excellence and operational efficiency.

• Oversee the daily operations of all hotel departments to ensure efficient service delivery and guest satisfaction.
• Coordinate departmental activities to ensure smooth day-to-day hotel operations and inter-departmental synergy.
• Monitor operational performance and service quality across all guest-facing and back-of-house departments.
• Ensure all departments strictly comply with approved Standard Operating Procedures (SOPs).
• Conduct routine operational inspections of guest rooms, restaurants, kitchens, bars, banquet facilities, public areas, engineering facilities, stores, laundry, and back-of-house operations.
• Ensure operational readiness for conferences, events, VIP arrivals, and special functions.
• Promote a culture of service excellence and staff accountability throughout the hotel.

• Minimum of 3 to 5 years of relevant management experience in the Nigerian hospitality industry.
• Bachelor's degree or equivalent in Hospitality Management, Business Administration, or a related field.
• Exceptional communication, leadership, and interpersonal skills.
• Proven ability to work effectively under pressure in a fast-paced environment.
• A professional, responsible, and presentable demeanor fitting for a hospitality leader.
• Strong problem-solving abilities and a keen eye for operational detail.

• Competitive salary package commensurate with experience.
• Opportunities for professional growth and career advancement within the hospitality sector.
• A supportive, dynamic, and engaging work environment in a prime Lagos location.

Skills