About the Role
Ellasot Consulting is seeking a strategic and experienced Operations Manager to oversee the daily functions of our vibrant entertainment, leisure, and recreation center. In this role, you will ensure that all facilities, games, customer service, and food and beverage departments operate efficiently to deliver exceptional guest experiences while maximizing business productivity and profitability.
Key Responsibilities- Oversee daily operations across multiple departments including games, arcade, cinema, and facility maintenance.
- Supervise department heads, team leads, and operational staff, managing duty rosters, attendance, and performance.
- Ensure strict adherence to health, safety, hygiene, and security standards across the entire facility.
- Monitor facility conditions and coordinate routine maintenance of games, rides, and entertainment equipment to minimize downtime.
- Manage inventory levels, operational supplies, and cost-control measures to reduce wastage and expenses.
- Coordinate operational requirements for private events, birthday parties, and corporate bookings.
- Prepare daily, weekly, and monthly operational reports for the General Manager.
- Bachelor's degree or HND in Business Administration, Hospitality Management, Operations Management, or a related field.
- Minimum of 3 to 5 years of proven experience in operations management within the hospitality, leisure, or facility management sector.
- Strong leadership, organizational, and problem-solving skills with a track record of supervising diverse teams.
- Excellent communication and interpersonal abilities with a passion for exceptional customer service.
- Proficiency in Microsoft Office suite and operational reporting tools.
- Willingness to work flexible hours, including weekends and public holidays as required.
- Competitive salary package based on experience.
- Opportunities for professional growth and leadership development.
- Dynamic and engaging work environment.