About the Role
Chowdeck is a leading technology company revolutionizing logistics services for vendors and consumers, enabling seamless food delivery across cities in Nigeria. We are seeking an ambitious and driven Operations Associate to join our dynamic strategy and operations team in Benin. This is the engine room of our zone, where you will ensure vendors, riders, and agents are fully empowered to succeed daily. While this fast-paced role demands flexibility and varying shifts, it offers a rare opportunity to launch your tech career, learning directly from seasoned operators and building a strong foundation for future leadership.
Key Responsibilities- Act as the first line of response for requests in your assigned zone, routing issues to the right owners when needed.
- Monitor dashboards and communication channels to quickly identify, prioritize, and respond to operational issues.
- Support the operational readiness and performance of riders, vendors, and agents through onboarding, training, scheduling, and routine checks.
- Manage order exceptions and escalations to ensure timely resolution and clear communication with stakeholders.
- Handle routine operational queries, escalating sensitive or priority matters to the Assistant Zonal Manager.
- Coordinate operational resources and assets in partnership with zonal leadership.
- Work closely with the Assistant Zonal Manager to identify improvement opportunities and support their implementation.
- Graduated with a 1st class or 2:1 degree from a reputable university.
- Hungry, competitive, and willing to put in the commitment needed to thrive in a high-growth startup.
- Strong problem-solving skills with the ability to think quickly on your feet.
- Highly organized, detail-oriented, and comfortable multitasking in a dynamic environment.
- Clear and confident communication skills for interacting with teammates, agents, riders, and vendors.
- Great attitude, high willingness to learn, and strong resilience under pressure.
- Competitive salary package commensurate with experience.
- Direct mentorship from experienced tech and operations leaders.
- Accelerated career growth opportunities within a fast-scaling startup.
- Health insurance and other wellness benefits.
- A vibrant, collaborative work culture that rewards impact and dedication.