About the Role
Moniepoint is a leading financial technology company digitising Africa’s real economy by building a comprehensive financial ecosystem for businesses. We provide payment, banking, credit, and business management tools to help enterprises succeed. We are currently looking for a passionate Offline Customer Support Officer to join our team in Katsina State and deliver top-tier support to our valued customers.
Key Responsibilities- Act as the primary point of contact for walk-in customers and manage enquiries across WhatsApp support groups.
- Deliver prompt, accurate, and empathetic responses to all customer service requests and technical issues.
- Accurately log support tickets and track customer interactions for efficient follow-up.
- Collaborate closely with internal cross-functional teams to ensure speedy issue resolution.
- Escalate complex challenges appropriately while adhering to company communication guidelines and operational policies.
- Gather customer feedback to help drive continuous service and product improvements.
- Maintain strict confidentiality and data privacy regarding all customer information.
- Minimum of 1 to 2 years of proven customer service or support experience.
- Possession of a Bachelor's Degree (BSc) or Higher National Diploma (HND).
- Must have completed the mandatory NYSC program or hold a valid exemption certificate.
- Must currently reside in Katsina State.
- Exceptional verbal and written communication skills with high emotional intelligence.
- Strong problem-solving abilities and meticulous attention to detail.
- Competitive salary and performance-based incentives.
- Comprehensive health insurance coverage.
- Opportunities for professional growth and career advancement within a fast-growing fintech ecosystem.
- A collaborative, inclusive, and innovative work culture.