About the Role
Ellasot Consulting is recruiting on behalf of a reputable organization for a proactive, organized, and results-driven Night Duty Manager. In this critical role, you will oversee daily operations, coordinate staff activities, and ensure seamless service delivery during the night shift. You will maintain high standards of customer service, safety, and operational excellence across the facility.
Key Responsibilities- Supervise and coordinate all night-shift operations to ensure smooth and efficient service delivery.
- Monitor staff attendance, performance, and compliance with company policies.
- Attend to guest or customer complaints, inquiries, and requests professionally.
- Ensure the safety and security of guests, staff, facilities, and company property.
- Conduct routine inspections of the premises to ensure cleanliness, orderliness, and proper maintenance.
- Monitor operational activities, identify issues, and take prompt corrective action when necessary.
- Maintain accurate records of incidents, shift activities, and operational reports.
- Coordinate with security, maintenance, housekeeping, front desk, and other relevant departments.
- Handle emergencies appropriately and escalate serious issues to management.
- Ensure proper handover of duties and outstanding issues to the incoming shift.
- Monitor compliance with health, safety, and operational standards.
- Prepare and submit daily night-shift reports to management.
- Minimum of an OND or HND/Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
- At least 2 to 3 years of relevant experience in hospitality, facility management, or operations supervision.
- Strong leadership, organizational, and problem-solving skills.
- Excellent communication and interpersonal abilities.
- Proficiency in Microsoft Office and relevant management systems is an advantage.
- Flexibility to work night shifts, weekends, and public holidays.
- Competitive salary package based on experience.
- Opportunities for professional growth and skills development.
- Dynamic and supportive work environment.