Medical Counsellor

About the Role

Skipper Eye-Q Speciality Eye Hospital is a renowned international healthcare institution with a robust network of 42 eye hospitals spanning India and Nigeria. We are currently looking for a dedicated and compassionate Medical Counsellor to join our dynamic team. In this pivotal role, you will serve as the primary bridge between our medical specialists and our patients, ensuring they receive comprehensive guidance, emotional support, and transparent information regarding their eye care treatments. If you possess a passion for healthcare and exceptional interpersonal abilities, we invite you to apply and help us transform lives through better vision.

• Guide and counsel patients seamlessly throughout their registration, consultation, and post-treatment journey.
• Clearly explain complex medical conditions, recommended surgical or non-surgical procedures, and associated financial costs to patients and their families.
• Provide accurate, transparent information to empower patients in understanding their available treatment options.
• Conduct proactive follow-up communications with patients to support them in making well-informed decisions regarding their ocular health.
• Build and maintain trusting, positive relationships with patients to guarantee a world-class, high-quality patient experience.
• Utilize strong communication, active listening, and persuasive skills to address patient hesitations and encourage timely medical care.

• Bachelor’s degree in Counselling, Psychology, Social Sciences, or a closely related discipline.
• Female candidates are preferred for this specific position.
• Absolute fluency in English, with exceptional verbal and written communication capabilities.
• Previous professional experience in medical counselling, healthcare administration, customer service, or a patient-facing role will be a distinct advantage.
• Demonstrated strength in interpersonal relationship-building and empathetic engagement.
• Strong convincing and negotiation skills, with the capacity to communicate treatment pathways effectively.
• Ability to thrive, multitask, and maintain composure in a fast-paced, high-volume clinical environment.

• Competitive salary package commensurate with experience and industry standards.
• Opportunities for professional growth and career advancement within an international healthcare chain.
• A supportive, collaborative, and modern working environment focused on excellence in patient care.
• Comprehensive training programs to enhance your counselling and healthcare communication skills.

Skills