Manager

About the Role

Visa Incorporated is seeking a dynamic and results-driven Implementation and Support Consultant to join our Client Services team in Lagos, Nigeria. In this individual contributor role, you will serve as a key liaison between Product and Client Services, helping financial institutions and partners seamlessly adopt cutting-edge payment solutions. You will navigate complex technical challenges, establish scalable processes, and ensure that Visa's innovative digital products are delivered with operational excellence.

• Execute new solution initiatives that impact client business operations, ensuring smooth onboarding of innovative payment products and services.
• Collaborate closely with Visa Solutions teams to translate client needs into streamlined implementation processes and robust support tools.
• Incubate new enhancements and pilot implementation projects to create stable, repeatable, and scalable operational frameworks.
• Deliver comprehensive training, documentation, and technical support guides to internal and external stakeholders.
• Provide expert technical guidance on APIs, SDKs, system integrations, deployment, and post-production support.
• Maintain detailed project plans, status reports, and issue logs to drive projects to successful completion under tight deadlines.

• Bachelor's degree in Computer Science, Information Technology, or equivalent practical experience in a business analyst or technical role.
• Minimum of 5 years of experience in IT systems integration and technical support within the financial services or software industry.
• Strong working knowledge of payment processing systems, API/SDK technologies, mobile payments, and cryptography concepts.
• Proven track record in client relationship management and cross-functional project leadership.
• Exceptional project management, problem-solving, and communication skills.
• Must be based in Lagos, Nigeria, with native or professional fluency in English.

• Competitive salary and comprehensive health benefits package.
• Opportunities for professional growth within a global payments technology leader.
• Dynamic, inclusive, and collaborative global work culture.

Skills