About the Role
Tastia Restaurant and Bakery is a fast-rising hospitality brand known for exceptional dining experiences, quality ingredients, and innovative cuisine. Founded in 2020, we have rapidly expanded into a thriving chain with 11 branches. We are currently seeking a welcoming and professional Lobby Host to be the face of our establishment, ensuring every guest receives a warm Nigerian welcome and a memorable hospitality experience from the moment they walk through our doors.
Key Responsibilities- Greet all incoming guests warmly, professionally, and promptly upon arrival.
- Manage guest flow, seating arrangements, and waitlists efficiently during peak hours.
- Provide menus, answer initial customer inquiries, and guide guests to their designated tables.
- Maintain a clean, organized, and welcoming lobby environment at all times.
- Handle customer feedback gracefully and escalate complex complaints to the management team.
- Collaborate closely with floor staff, waiters, and kitchen personnel to ensure seamless service delivery.
- Minimum of OND, NCE, or relevant certification in Hospitality Management, Customer Service, or a related field.
- Proven work experience as a Lobby Host, Hostess, Customer Service Representative, or in a similar frontline hospitality role.
- Excellent communication, interpersonal, and active listening skills.
- Polished professional appearance and a cheerful, approachable demeanor.
- Ability to remain calm and composed in a fast-paced, high-pressure restaurant environment.
- Strong problem-solving abilities and a proactive customer-first mindset.
- Competitive salary with performance-based incentives.
- Comprehensive health insurance coverage.
- Staff meals and generous employee discounts across all our branches.
- Continuous training, mentorship, and career growth opportunities within a fast-expanding hospitality chain.
- A vibrant, supportive, and dynamic work culture.