About the Role
Confidence Microfinance Bank, a trusted financial institution operating in Nigeria since 1995, is seeking a proactive and resilient Loan Recovery Officer to join our dynamic credit team. In this role, you will be responsible for managing overdue loan accounts, minimizing Portfolio at Risk (PAR), and reducing non-performing loans through ethical negotiation and structured repayment plans while ensuring strict compliance with regulatory guidelines.
Key Responsibilities- Track delinquent accounts daily and contact borrowers immediately upon missed payments to prevent early-stage arrears.
- Conduct telephone calls, SMS reminders, and physical field visits to customer homes and businesses to negotiate realistic repayment schedules.
- Engage loan guarantors, group leaders, and collateral holders to enforce repayment commitments when primary borrowers default.
- Assess distressed borrowers' cash flows and recommend restructuring, rescheduling, or write-off proposals to the Credit Committee.
- Maintain accurate and up-to-date logs of all customer interactions, field visits, and cash collections in the core banking system.
- Ensure all collection activities strictly adhere to fair debt collection ethics, consumer protection guidelines, and Central Bank directives.
- B.Sc. or HND in Banking & Finance, Accounting, Economics, Business Administration, Law, or a related social science discipline.
- Minimum of 2-3 years of proven experience in loan recovery, credit administration, or collections within a microfinance bank, commercial bank, or lending institution.
- Strong negotiation, persuasion, and conflict-resolution skills with high ethical standards and emotional intelligence.
- Willingness and physical stamina to conduct frequent field visits across local markets and communities.
- Proficiency in core banking applications and Microsoft Excel for tracking recovery metrics.
- Competitive salary with attractive performance-based recovery incentives.
- Comprehensive health insurance and medical benefits.
- Opportunities for professional development and career growth within the microfinance sector.
- A collaborative and supportive work environment that values integrity and performance.