IT Support Officer

About the Role

The Smackers Limited, renowned for our flagship brand The Place Restaurant, is seeking a dedicated and tech-savvy IT Support Officer to join our dynamic team in Lagos. In this role, you will play a critical part in maintaining our technological infrastructure, ensuring that our restaurants and corporate offices operate smoothly without technical disruptions. If you possess a passion for problem-solving and a knack for delivering exceptional technical support in a vibrant environment, we want to hear from you.

• Provide first- and second-line technical support for hardware, software, and network issues across all company locations.
• Set up, configure, and maintain computer systems, Point of Sale (POS) terminals, printers, and other peripheral devices.
• Diagnose and troubleshoot software and hardware faults, resolving network issues promptly to minimize downtime.
• Maintain an accurate inventory of all IT assets and equipment.
• Assist in the deployment of new software updates, security patches, and technology rollouts.
• Train end-users on standard operating procedures for company software and hardware usage.
• Collaborate with internal teams and external vendors to escalate and resolve complex technical challenges.

• Relevant educational qualifications in Computer Science, Information Technology, or a related field.
• Prior experience in an IT support or helpdesk role is an added advantage.
• Good communication and interpersonal skills with a strong customer-service orientation.
• Strong attention to detail, high level of integrity, and professional demeanor.
• Ability to work effectively in a team and adapt to a fast-paced work environment.
• Basic understanding of networking principles, operating systems, and POS hardware.

• Competitive salary and performance-based incentives.
• Opportunities for professional growth and career advancement within a rapidly expanding company.
• Dynamic, collaborative, and inclusive work environment.
• Staff meals and other employee welfare benefits.

Skills