About the Role
Speedaf Express is a dynamic joint-venture company formed by YIWILL HOLDINGS and ZTO Express. We are committed to reducing end-to-end logistics costs while providing stable, recognized, and innovative logistics services to our customers across Nigeria. We are currently looking for a motivated IT Support Officer to ensure the seamless operation of our internal technology infrastructure and provide dependable day-to-day technical assistance to our staff.
Key Responsibilities- Provide first-line technical support to employees, diagnosing and resolving hardware, software, and network-related issues promptly.
- Install, configure, and maintain computer systems, operating systems, office applications, and peripheral devices.
- Troubleshoot and resolve local area network, internet connectivity, printer, and system-related problems.
- Perform routine system maintenance, software updates, security patches, and data backup procedures.
- Maintain accurate inventory records of IT assets, hardware repairs, software licenses, and technical support requests.
- Bachelor's degree or HND in Computer Science, Information Technology, or a related discipline.
- 1 to 2 years of professional experience in IT support, helpdesk administration, or a similar technical role.
- Good working knowledge of computer hardware architecture, operating systems, and basic networking concepts.
- Strong analytical, troubleshooting, and problem-solving skills with a proactive approach to issue resolution.
- Excellent verbal and written communication skills coupled with a strong customer service orientation.
- Competitive salary package commensurate with experience.
- Opportunities for professional growth and skills development in a fast-paced logistics environment.
- Dynamic, collaborative, and inclusive workplace culture.