IT Officer

About the Role

Movenpick Hotel Ikoyi Lagos is situated on the gateway to Victoria Island in the leafy green business district of Ikoyi, offering an urban oasis for business and leisure travelers alike with 181 luxurious rooms and suites. We are currently seeking a proactive and skilled IT Officer to join our dynamic technology team and ensure seamless digital operations across our vibrant property.

• Respond to and resolve helpdesk requests from staff across all hotel departments while meeting or exceeding SLAs for response and resolution times.
• Troubleshoot desktop, email, network, and website-related issues promptly to minimize operational downtime.
• Install, configure, and maintain hardware, software applications, and IT equipment, ensuring all systems are licensed, secure, and up to date.
• Assist with infrastructure upgrades, system configurations, and Capex server and PC replacement rollouts.
• Set up and manage user accounts, access permissions, and maintain accurate documentation of issues and resolutions in the helpdesk system.
• Create self-help guides and provide hands-on training to support hotel staff in utilizing technology efficiently.

• 1 to 2 years of professional experience in an IT Support, Service Desk, Help Desk, or similar technical role.
• Strong working knowledge of Microsoft 365 applications and Windows environments.
• Exceptional troubleshooting, problem-solving, and analytical skills with a customer-focused mindset.
• Excellent communication and interpersonal skills to interact effectively with staff at all levels.
• Ability to prioritize tasks, manage competing requests, and thrive in a fast-paced hospitality environment.

• Competitive salary package with opportunities for professional growth within a globally recognized hospitality brand.
• Dynamic, inclusive, and supportive work environment that values diversity and promotes talent development.
• Access to on-site wellness facilities and staff meal provisions during shifts.

Skills