About the Role
CapitalSage Technology Limited is redefining financial inclusion across Africa by building sustainable, technology-driven financial solutions. We are seeking a proactive and skilled IT/Network Support Officer to join our dynamic technology team. In this role, you will play a vital part in managing our core IT infrastructure, providing top-tier technical support, and ensuring the seamless reliability, performance, and security of our networks and systems.
Key Responsibilities- Diagnose, troubleshoot, and resolve hardware and software issues for desktops, laptops, servers, printers, and various peripherals.
- Install, configure, and maintain network infrastructure including routers, switches, firewalls, and wireless access points.
- Administer Windows and Linux server environments, Active Directory, Microsoft 365, and manage user accounts and group policies.
- Implement and maintain robust network security protocols, access controls, VPN configurations, and disaster recovery backup procedures.
- Maintain a comprehensive inventory of IT assets, coordinate warranty repairs, and document system configurations and procedures.
- Collaborate with external vendors and service providers while assisting in company-wide IT project implementations.
- Minimum of 4 years of hands-on experience in IT support, network administration, or systems administration.
- Strong technical proficiency in TCP/IP, DNS, DHCP, VPN, VLANs, and enterprise hardware such as Cisco or Juniper.
- Demonstrated expertise in Windows and Linux server administration, Microsoft 365, and Exchange.
- Relevant industry certifications such as CompTIA A+, Network+, Security+, CCNA, or Microsoft credentials are strongly preferred.
- Exceptional problem-solving capabilities, strong communication skills, and the ability to work independently in a fast-paced environment.
- Competitive salary package with regular performance reviews and career growth opportunities.
- Comprehensive health insurance coverage for employees and dependents.
- Continuous learning and professional development support including certification sponsorships.
- A collaborative, innovative work culture with modern tools and infrastructure.