About the Role
The Center for Clinical Care and Clinical Research is seeking a dedicated and compassionate Integrated Client Navigator to join our Community Service Centre team. In this vital role, you will provide individualized case management and navigation for approximately 400 assigned clients, championing best practices in healthcare delivery, treatment continuity, and patient support across local communities in Nigeria.
Key Responsibilities- Maintain reconciled centre-based client lists and individualized follow-up arrangements while preserving trusted client relationships.
- Support treatment continuity, appointment attendance, viral load access, result follow-up, and return to care in collaboration with the clinical team.
- Link clients to eligible HIV prevention and treatment, tuberculosis care, maternal and child health, and other approved health services based on individual needs.
- Utilize client-preferred, consent-based communication methods and agreed safe contact locations, conducting household visits only when expressly authorized.
- Coordinate approved community index-testing and outreach initiatives with authorized Testing Assistants while strictly protecting client identity.
- Identify and address stigma, discrimination, and other barriers by connecting clients to designated clinical, psychosocial, or safeguarding support.
- Track referrals between the centre and external facilities to completion and document outcomes accurately.
- SSCE or equivalent qualification with at least three years of relevant case-management, peer-navigation, or community service centre experience.
- Alternatively, a relevant health or social-service diploma or higher qualification with at least one year of relevant professional experience.
- Former case managers serving community service centre clients are strongly encouraged to apply.
- Demonstrated ability to maintain confidentiality and provide non-discriminatory engagement with sensitive client cohorts.
- Strong knowledge of relevant local languages and catchment areas is highly desirable.
- Exceptional collaboration skills with a strong commitment to quality and continuity of integrated health services.
- Opportunity to make a meaningful impact on public health and community wellbeing in Nigeria.
- Professional development and continuous capacity-building within a reputable non-profit organization.
- Collaborative, supportive, and mission-driven work environment alongside multidisciplinary healthcare teams.