About the Role
NCDF Group Plc, a leading institution mobilizing capital for impactful investments, is seeking an experienced and commercially driven Insurance & HMO Operations Manager to lead the establishment and day-to-day coordination of LifeCome HMO and LifeCome Benefits. As our pioneer operational officer, you will play a pivotal role in translating our strategic business plans into practical delivery, robust operating systems, and measurable commercial results within the Nigerian market.
Key Responsibilities- Develop and implement comprehensive launch and operating plans for both LifeCome HMO and LifeCome Benefits.
- Coordinate innovative product development, competitive pricing strategies, and strategic partnerships with insurers, healthcare providers, and key distribution partners.
- Establish highly efficient processes for customer enrolment, policy and benefits administration, seamless claims coordination, and proactive complaints management.
- Coordinate regulatory readiness and ensure strict compliance with relevant industry standards alongside internal and external specialists.
- Build a robust customer pipeline through proactive relationship management with corporate employers, institutions, trade associations, and target markets.
- Manage daily operations effectively while recommending optimal staffing structures, technology solutions, and resource allocation as the business scales.
- Maintain pristine operational records and deliver insightful performance reports to Group Management on a regular basis.
- Bachelor's degree in Insurance, Business Administration, Finance, Health Management, or a related discipline.
- Minimum of seven years of relevant professional experience within the Nigerian HMO, health insurance, or broader insurance sector, including demonstrated management responsibility.
- Strong practical knowledge of HMO operations, underwriting, insurance products, provider network management, claims administration, and exceptional customer service delivery.
- Proven track record in business development, corporate B2B sales, and strategic partnership management.
- Comprehensive understanding of relevant regulatory frameworks and compliance procedures in Nigeria.
- Exceptional organizational, cross-functional communication, and leadership skills.
- Demonstrated ability to work autonomously, build processes from scratch, and deliver tangible results within a dynamic startup or expanding business unit.
- Relevant professional insurance or healthcare management certifications and prior experience launching new products or business units will be distinct advantages.
- Competitive salary package commensurate with industry standards and experience.
- Opportunity to play a founding leadership role in shaping innovative healthcare and insurance solutions in Nigeria.
- Dynamic, impact-driven work environment with genuine opportunities for career progression.
- Comprehensive health and wellness benefits.