About the Role
Migo Money Inc is a pioneering cloud-based platform empowering businesses to seamlessly offer credit lines to underbanked consumers and small businesses across Nigeria. By leveraging proprietary datasets and advanced machine learning algorithms, we expand financial inclusion without traditional barriers. We are currently looking for a dynamic Inbound User Experience Representative to join our growing support team and help us deliver outstanding service to our valued customers.
Key Responsibilities- Respond to inbound customer calls promptly, providing accurate information and professional assistance.
- Document all customer interactions and inquiries accurately within the Zoho CRM system.
- Identify, troubleshoot, and resolve customer complaints efficiently to achieve first-contact resolution.
- Escalate complex technical issues to appropriate internal teams and follow up until complete resolution.
- Collaborate closely with team members to maintain low abandoned call rates and uphold high quality assurance standards.
- Report recurring product anomalies and operational feedback to the User Experience Supervisor.
- Minimum of 1 to 6 months of customer service experience within a structured call center environment.
- Recent National Youth Service Corps (NYSC) graduates in Nigeria are strongly encouraged to apply.
- Exceptional typing speed and accuracy alongside strong written and verbal communication skills.
- Demonstrated active listening, analytical problem-solving, and effective multitasking abilities.
- Flexibility to work an 8-hour shift between 8:00 AM and 8:00 PM, spanning 5 days a week including potential weekends.
- Competitive salary package with structured career growth opportunities in the fintech sector.
- Comprehensive hands-on training and professional development in customer experience management.
- Dynamic, collaborative, and inclusive work culture at a fast-growing technology company.