I.T Support Officer

About the Role

Are you a tech-savvy professional looking to build a rewarding career with one of Africa's leading conglomerates? The Dangote Group is seeking a dedicated and proactive I.T Support Officer to join our dynamic team in Lagos, Nigeria. In this frontline role, you will play a crucial part in ensuring seamless business operations by providing exceptional technical support and troubleshooting enterprise-wide hardware, software, and network challenges.

• Act as the primary point of contact for IT issues, delivering timely technical assistance via ticketing systems, chat, or in-person interactions.
• Diagnose and resolve hardware failures, software glitches, operating system errors, and network connectivity problems efficiently.
• Set up, configure, and maintain endpoints including computers, servers, printers, and essential network devices such as routers and switches.
• Provision and deprovision user accounts, manage system permissions, and enforce robust password security policies.
• Install, upgrade, and troubleshoot applications and endpoint hardware while reporting escalated incidents to the Head of Department.
• Generate periodic performance and incident reports to aid in data-driven decision-making.

• B.Sc. or HND in Computer Science, Information Technology, or a related field.
• 0 to 3 years of relevant IT support experience, with a strong ability to assist non-technical users.
• Demonstrated proficiency with Windows/macOS, Active Directory, Office 365, and standard IT ticketing systems like Jira or ServiceNow.
• Solid understanding of networking fundamentals including TCP/IP, DNS, DHCP, VPNs, and basic configurations.
• Prior experience within manufacturing, FMCG, or production operations environments is highly preferred.
• Exceptional communication skills, high integrity, and a professional command of the English language.

• Competitive salary and compensation package aligned with industry standards.
• Opportunities for professional growth and career advancement within a multi-billion Naira enterprise.
• Dynamic work environment supporting Africa's largest industrial conglomerate.

Skills