About the Role
Efezi Southsea Nigeria Limited is seeking an experienced and results-driven Resident Hotel Manager to oversee the daily operations, administration, and supervision of our client hotel in Lagos. In this vital role, you will be responsible for ensuring seamless service delivery, operational efficiency, profitability, and exceptional guest satisfaction across all departments.
Key Responsibilities- Oversee and coordinate daily operations across Front Office, Housekeeping, Food & Beverage, Kitchen, Maintenance, and Security departments.
- Monitor room occupancy, reservations, revenue generation, and implement effective cost control measures.
- Supervise departmental heads and staff, ensuring adherence to company policies and standard operating procedures (SOPs).
- Resolve guest issues promptly to maintain high standards of hospitality and customer satisfaction.
- Conduct regular facility inspections and ensure compliance with health, safety, and hygiene regulations.
- Manage budgeting, financial accountability, and prepare comprehensive operational reports for management.
- Bachelor degree or HND in Hospitality Management, Business Administration, or a related field.
- Minimum of 5 to 7 years of relevant experience in hotel operations, with at least 3 years in a management or supervisory role.
- Strong proficiency in hotel management software (PMS) and Microsoft Office applications.
- Excellent leadership, communication, problem-solving, and administrative skills.
- Must be willing to reside within the hotel premises as a resident manager.
- Competitive salary and performance-based incentives.
- Accommodation provided within the hotel premises.
- Opportunity for career growth with a leading hospitality consultancy firm.