Hotel Manager - Lekki

About the Role

Whip Smart Service Providers Limited is seeking a dynamic and experienced Hotel Manager to oversee the daily operations of our hospitality facility located in Lekki, Lagos. In this vital role, you will be responsible for ensuring seamless service delivery, driving operational excellence, and maintaining the highest standards of guest satisfaction. If you possess a passion for hospitality leadership and a proven track record in hotel management, we invite you to join our growing team.

• Oversee the day-to-day operations of the hotel to ensure maximum efficiency and profitability.
• Supervise, coordinate, and motivate hotel staff across all departments.
• Ensure exceptional customer service standards and manage guest relations professionally.
• Handle guest inquiries, feedback, and resolve any operational or service issues promptly.
• Monitor room reservations, bookings, check-ins, and check-outs.
• Ensure proper maintenance, cleanliness, and organization of all hotel facilities and rooms.
• Monitor staff attendance, maintain discipline, and evaluate overall team performance.
• Ensure strict compliance with hotel policies, safety procedures, and regulatory standards.
• Monitor operational expenses and support effective cost-management strategies.
• Prepare regular operational and financial reports for upper management.
• Identify innovative areas for improvement in service delivery and overall hotel operations.

• Bachelor's degree or HND in Hospitality Management, Hotel Management, Business Administration, or a related field.
• Minimum of 3 to 5 years of relevant experience in hotel operations or hospitality management.
• Proven experience in a supervisory or managerial role within the hospitality industry.
• Strong leadership, team building, and staff management skills.
• Excellent verbal and written communication skills with a customer-first mindset.
• Exceptional problem-solving, decision-making, and organizational abilities.
• Flexibility to work shift-based schedules and manage dynamic operational challenges.
• Proficiency in hotel management software and reservation systems.

• Competitive salary based on experience and industry standards.
• Shift-based working schedule with regular weekly days off.
• Opportunities for professional growth and career advancement within the company.
• A supportive and dynamic work environment in the heart of Lekki, Lagos.

Skills