About the Role
Daniel Adewole Awe Medical Center (DAAMC) is a reputable healthcare facility located in Ilesa, Osun State, dedicated to providing quality primary and secondary healthcare services to our community. We are currently seeking a compassionate, organized, and professional Hospital Front Desk Officer to serve as the welcoming face of our medical center. In this vital full-time, on-site role, you will set the tone for every patient experience, ensuring smooth communication and efficient daily operations.
Key Responsibilities- Greet and welcome all patients, visitors, and staff warmly, providing accurate directions and information.
- Register new patients and update records for returning visitors efficiently using hospital management systems.
- Manage appointment scheduling, telephone inquiries, and general correspondence with utmost courtesy and discretion.
- Coordinate seamless patient flow between reception, consulting rooms, and other specialized medical departments.
- Handle patient queries and resolve minor concerns professionally while maintaining strict medical confidentiality.
- Support basic billing, payment processing, and administrative record-keeping tasks as assigned.
- OND, HND, or Bachelor's degree in Health Records, Public Administration, Business Administration, or a related field.
- Previous front desk, receptionist, or customer service experience within a hospital or clinical environment.
- Exceptional verbal and written communication skills in English, with proficiency in Yoruba being a distinct advantage.
- Strong proficiency in Microsoft Office suite and familiarity with digital hospital management software.
- Exceptional organizational skills, high attention to detail, and the ability to multitask in a fast-paced setting.
- A calm, empathetic demeanor and a strong commitment to professional medical ethics and patient privacy.
- Competitive salary commensurate with experience.
- Opportunities for professional growth within a supportive healthcare environment.
- Comprehensive health-related staff welfare benefits.