About the Role
Dangote Group, Africa's leading diversified business conglomerate, is seeking a dedicated and professional Helpdesk Officer to join our dynamic team in Lagos, Nigeria. In this role, you will serve as the crucial first point of contact for drivers, internal staff, and external stakeholders, ensuring seamless communication, prompt grievance resolution, and adherence to safety standards across our supply chain and logistics operations.
Key Responsibilities- Receive, document, and escalate complaints, inquiries, and grievances from drivers and stakeholders through emergency and HR channels.
- Maintain accurate documentation and ensure proper closure of all registered staff and driver cases with timely feedback.
- Coordinate and follow up on reported issues to guarantee satisfactory and swift problem resolution.
- Conduct safety pep talks and disseminate awareness messages to promote compliance with road safety regulations.
- Process annual, sick, and compassionate leave applications alongside school fee allowance requests.
- Communicate approved route diversion instructions via SMS to truck drivers to optimize turnaround times.
- Maintain absolute confidentiality and professionalism when handling sensitive information.
- Bachelor Degree or HND in Business Administration, Mass Communication, Social Sciences, or a related discipline.
- Minimum of 3 years of progressive work experience in a similar customer service, helpdesk, or administrative role.
- Professional certifications such as ICN, EICP, CIPM, or SHRM will be a distinct advantage.
- Fluency in speaking and writing the Hausa language is an added advantage.
- Exceptional communication, conflict-resolution, and emotional intelligence skills.
- Ability to work effectively under pressure and manage multiple responsibilities.
- Comprehensive private health insurance coverage.
- Competitive pension plan.
- Paid time off and leave allowances.
- Continuous professional training and career development opportunities.