About the Role
Good Neighbours Microfinance Bank is licensed by the Central Bank of Nigeria to deliver exceptional financial services. We have consistently set the pace in the microfinance sector through distinguished service quality and customer satisfaction. We are currently looking for a results-driven and proactive Head Recovery to oversee our loan recovery operations, minimize portfolio risks, and safeguard the bank's financial assets.
Key Responsibilities- Develop, implement, and manage effective recovery strategies for delinquent loans to ensure timely resolution.
- Identify and contact customers with overdue payments via phone, email, and field visits to negotiate viable repayment plans.
- Conduct independent asset seizures and communicate with the sales team to ensure seized items adequately cover outstanding debts.
- Analyze portfolios to determine the root causes of default and recommend optimal recovery methods.
- Initiate demand and reminder letters to defaulting customers while reviewing credit files for proper documentation.
- Liaise with legal representatives when standard remedial strategies have been exhausted.
- Ensure full compliance with regulatory requirements and bank policies across all recovery activities.
- Prepare and submit regular reports to management regarding overdue accounts and recovery progress.
- HND or BSc in Business Administration, Economics, or a related field.
- Minimum of 4 years of proven experience in debt recovery and credit collections, preferably within the Nigerian microfinance sector.
- Strong negotiation, conflict resolution, and communication skills.
- High level of integrity, professionalism, and adherence to ethical standards.
- Proficiency in Microsoft Office Suite, particularly Excel and Word.
- In-depth knowledge of microfinance principles and regulatory frameworks in Nigeria.
- Competitive salary package and performance-based incentives.
- Comprehensive health insurance and pension scheme.
- Opportunities for professional growth and career advancement.
- A collaborative and supportive work environment.