Head of Business Operations

About the Role

Alan & Grant is a leading Human Resources and Business Advisory firm dedicated to co-creating impactful solutions for our clients while expanding our portfolio of enterprise products. We are currently looking for a strategic and results-driven Head of Business Operations to provide visionary leadership for our internal operations, ensuring seamless service delivery and alignment with our corporate growth objectives.

• Provide overall leadership for the Business Operations department, ensuring cross-functional alignment with company goals.
• Oversee IT Administration, DevOps, Cybersecurity, Customer Operations, Business Analysis, Reporting, and Compliance functions.
• Drive continuous process improvement by simplifying workflows, eliminating bottlenecks, and boosting overall productivity.
• Lead business analysis initiatives to translate requirements into actionable operational strategies.
• Manage departmental budgets, resources, and performance metrics while fostering a high-performance team culture.
• Monitor service level agreements, customer satisfaction, and turnaround times to ensure operational excellence.

• Bachelor's degree in Business Administration, Management, Operations, Finance, or a related discipline; a relevant postgraduate degree or professional certification is a strong advantage.
• 8 to 10 years of progressive experience in business operations, service delivery, or management, with at least 4 years in a senior leadership role.
• Proven expertise in managing multi-functional teams spanning IT operations, customer service, and compliance.
• Exceptional analytical skills with a demonstrated ability to leverage business intelligence and data for performance optimization.
• Strong stakeholder engagement, project management, and problem-solving abilities.

• Competitive salary package commensurate with experience.
• Opportunities for professional growth within a forward-thinking advisory firm.
• Dynamic, collaborative, and innovative work environment.

Skills