About the Role
Access Bank Plc is recruiting a dynamic and experienced professional to join our Private Banking team as the Head, Lifestyle Management. In this strategic role, you will coordinate and oversee bespoke lifestyle management services for our high-net-worth private banking clients. By developing high-impact strategic partnerships, managing premium concierge services, and executing exclusive client engagement initiatives, you will play a pivotal role in enhancing overall client experience, satisfaction, and long-term loyalty across our Nigerian operations.
Key Responsibilities- Lead the strategic development and deployment of innovative lifestyle products to elevate the private banking client experience.
- Design and maintain seamless engagement process flows that promote exceptional client loyalty and retention.
- Ensure brand representation and service standards consistently meet ultra-high-net-worth client expectations and corporate goals.
- Act as the primary custodian of the private client database, ensuring utmost confidentiality, security, and data integrity.
- Manage strategic partnerships and collaborations to achieve business objectives, ensuring glitch-free onboarding and request processing.
- Oversee the lifestyle management budget and marketing allocations, ensuring strict compliance and financial alignment with business goals.
- Supervise the end-to-end execution of lifestyle-management requests in strict accordance with established service level agreements.
- Deploy proactive business-development strategies aligned with high-net-worth client acquisition targets.
- Minimum of a First Degree in any Business-related discipline from a recognized tertiary institution.
- Relevant professional certifications in business administration, marketing, or relationship management.
- 8 to 10 years of robust professional experience within the banking or financial services sector, with a strong focus on affluent or private banking clients.
- Demonstrated expertise in partnership management, business development, and vendor negotiation.
- Exceptional leadership, communication, and interpersonal skills with a high level of discretion and professionalism.
- Proven ability to manage multiple high-priority requests while working under pressure.
- Competitive salary and executive compensation structure.
- Comprehensive health insurance coverage for employee and family.
- Opportunities for professional development and global leadership training.
- Dynamic, fast-paced work environment with a leading African financial institution.
- Performance-based bonuses and attractive staff loan facilities.