About the Role
Recruitmentbod Africa is partnering with a leading real estate development firm to find an exceptional professional for the role of Head, Customer Experience Management & Legal Services. This executive position combines strategic customer journey design with comprehensive legal oversight, ensuring seamless property transactions, robust risk mitigation, and superior client satisfaction across all operations in Nigeria.
Key Responsibilities- Design and execute customer experience strategies to elevate buyer, investor, and tenant satisfaction across all touchpoints from pre-sale to post-occupancy.
- Oversee dispute resolution, account management SLAs, and client retention frameworks using advanced CRM tools.
- Draft, review, and negotiate complex real estate agreements, including Contracts of Sale, Deeds of Assignment, and Joint Venture contracts.
- Manage title verification, land searches, and perfection of titles at the Lagos State Lands Bureau and municipal authorities.
- Ensure organizational compliance with Nigerian real estate laws, LASRERA regulations, NDPA, and anti-money laundering frameworks.
- Bachelor of Laws (LL.B) and Call to the Nigerian Bar (BL); a Master's degree (LL.M or MBA) is an added advantage.
- 8 to 12 years of post-call experience with a strong focus on real estate law and corporate client management.
- At least 4 years in a senior legal or customer experience leadership role within the Nigerian real estate sector.
- Active membership in the Nigerian Bar Association (NBA) with additional professional certifications like CIArb, ICSAN, or CXPA preferred.
- Deep understanding of Lagos State land documentation processes, property registration workflows, and regulatory compliance.
- Competitive executive compensation package with performance-based bonuses.
- Health insurance and wellness benefits.
- Opportunities for career growth and strategic leadership within a thriving real estate organization.