About the Role
Yellow Door Hotels (Yellow Door Apartments) is a highly-rated boutique serviced apartment brand located in the prestigious Wuse 2 district of Abuja, Nigeria. We seamlessly blend premium 5-star hotel amenities with the privacy and comfort of a personal home, making us the preferred choice for discerning business travelers, digital nomads, and professionals seeking stylish, comfortable accommodations.
We are recruiting a passionate and customer-focused Guest Service Executive to join our dynamic hospitality team. This is an excellent opportunity for someone who thrives in a people-centric environment and is committed to delivering world-class service excellence.
Key Responsibilities- Provide exceptional guest reception and check-in/check-out services
- Address guest inquiries and resolve concerns with professionalism and efficiency
- Maintain comprehensive knowledge of apartment features, facilities, and local attractions
- Ensure guest satisfaction through personalized service and attention to detail
- Coordinate with housekeeping and maintenance teams to meet guest needs
- Handle guest communications via phone, email, and in-person interactions
- Contribute to continuous service improvement initiatives
- Proven experience in hospitality, guest services, or customer-facing roles
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and emotional intelligence
- Passion for hospitality and genuine love for serving people
- Resident of Abuja or willing to relocate
- Professional demeanor and positive attitude
- Basic computer literacy and familiarity with reservation systems