About the Role
Golden Bell's Multi Concepts (GBMC) Limited is a premier hospitality consulting and management firm dedicated to delivering world-class service standards. We are currently looking for a dynamic, customer-focused, and vibrant Guest Relations Officer to join our Front Office Department at our Peter Odili location in Port Harcourt, Rivers State. In this role, you will play a vital part in upholding our reputation for excellence by creating a welcoming atmosphere and addressing all guest inquiries and needs with utmost professionalism.
Key Responsibilities- Welcome and greet all guests warmly upon arrival, ensuring a pleasant and memorable first impression.
- Manage front desk operations efficiently, including check-ins, check-outs, and handling guest reservations.
- Handle guest feedback, requests, and complaints promptly and professionally, ensuring timely resolution to guarantee satisfaction.
- Provide accurate information regarding hotel or facility services, local attractions, and dining options in Port Harcourt.
- Coordinate with housekeeping, maintenance, and other internal departments to ensure guest rooms and public areas meet high standards of cleanliness and readiness.
- Maintain accurate records of guest interactions, transactions, and preferences in the management system.
- Uphold company safety, security, and operational policies at all times while maintaining a polished and professional demeanor.
- Minimum of OND, HND, or Bachelor's Degree in Hospitality Management, Business Administration, or a related field.
- Relevant prior experience in guest relations, front office operations, or customer service within the hospitality industry.
- Excellent communication, interpersonal, and active listening skills.
- Strong problem-solving abilities with a proactive approach to guest satisfaction.
- Proficiency in using hotel management software and basic office productivity tools.
- Ability to multitask in a fast-paced environment while maintaining composure and attention to detail.
- Reside in or be willing to commute to Peter Odili, Port Harcourt, Rivers State.
- Competitive salary package with performance incentives.
- Opportunities for professional growth and career advancement within the hospitality sector.
- A supportive, dynamic, and engaging work environment.
- Staff welfare benefits and opportunities for continuous training.