About the Role
Protea Hotel Owerri Select, part of the globally renowned Marriott International portfolio, is seeking a dynamic and customer-focused individual to join our hospitality team as a Guest Experience Expert. In this role, you will go beyond standard check-ins and check-outs to create memorable, unique experiences for every guest. Marriott International is a top global employer recognized for its commitment to people, integrity, and operational excellence, offering an incredible environment to build a lasting career in Nigeria's vibrant hospitality industry.
Key Responsibilities- Guide guests seamlessly through their entire stay, managing efficient check-ins, check-outs, and processing operational needs.
- Handle guest requests proactively, provide local area highlights, and assist with luggage transportation and vehicle loading when required.
- Maintain a safe work environment while adhering strictly to company policies, procedures, quality standards, and data confidentiality guidelines.
- Perform physical duties required for the role, including standing or walking for extended periods and lifting objects up to 50 pounds independently.
- Deliver exceptional customer service by ensuring professional communication, immaculate personal appearance, and a hands-on approach to problem-solving.
- High school diploma, G.E.D. equivalent, or relevant educational background.
- No prior professional work experience required; we welcome enthusiastic beginners eager to learn the hospitality trade.
- No supervisory experience or specialized professional licenses needed.
- Exceptional interpersonal, communication, and customer service skills with a passion for helping others.
- Ability to thrive in a fast-paced environment and remain on your feet for extended periods.
- Competitive salary with opportunities for career growth within the global Marriott International network.
- Comprehensive health insurance and wellness support.
- Ongoing professional training, mentorship, and development programs.
- Staff meals and exclusive employee travel discounts across Marriott properties worldwide.