About the Role
Soteria Eye Clinic Limited is a private enterprise registered in Nigeria, dedicated to offering high-quality, affordable, and accessible comprehensive world-class eye care services to everyone. Our purpose is to create and deliver first-class comprehensive eye care services in order to improve lives through affordable quality eye care. We are currently looking for a dynamic and customer-focused Gallery/Sales Officer to join our growing team and provide outstanding assistance to our valued patients and customers.
Key Responsibilities- Greet all patients and customers warmly as they enter the clinic and provide helpful promotional information.
- Attain sales goals established by the management team while strictly complying with company policies and local procedures.
- Assist patients in choosing frames and eyewear that best fit their personal style, facial measurements, and budgetary requirements.
- Recommend specific lenses, lens coatings, frames, contact lenses, and sunglasses to suit individual client needs.
- Demonstrate proper techniques for inserting, removing, and caring for contact lenses.
- Resolve customer complaints with empathy and professionalism, diffusing unsatisfied situations promptly.
- Troubleshoot and identify problems related to optical prescriptions and perform basic quality control checks.
- Complete accurate inventory counts, restock products as necessary, and handle simple bookkeeping duties.
- Manage front-desk communications, answer phone calls following company guidelines, and submit patient insurance information.
- Minimum of a First Degree or equivalent qualification with the mandatory NYSC completion certificate.
- At least 2 years of proven experience in retail sales, customer service, or optical practice is an added advantage.
- Proficiency in oral and written English with excellent interpersonal and communication skills.
- Strong computer literacy, including hands-on knowledge of Microsoft Office Packages (Excel and Word).
- Exceptional phone etiquette, organizational skills, and the ability to multitask effectively.
- Calm, welcoming, friendly, and efficient demeanor even in high-pressure situations.
- Keen attention to detail and a strong background in administrative tasks.
- Competitive salary with performance-based incentives.
- Comprehensive health and eye care benefits for employees.
- Opportunities for professional development and continuous training within the healthcare sector.
- A supportive, collaborative, and rewarding work environment in a leading Nigerian eye clinic.