About the Role
Zipline is transforming what is possible with on-demand autonomous delivery, operating the world's largest delivery network. Our Fulfillment Operations team in Nigeria plays a critical role in helping health facilities receive essential blood and medical products exactly when they need them. Based on-site at our facility in Pambegua, Kaduna State, you will maintain a resilient supply chain that empowers hospitals and clinics to serve patients without interruption, ensuring excellence in inventory control, product handling, and daily fulfillment execution.
Key Responsibilities- Receive customer orders, respond promptly to calls, and coordinate with teammates to process requests accurately and on time.
- Prepare and package healthcare commodities for drone delivery, ensuring correct product selection, compliant handling, and dispatch readiness.
- Manage daily storage, stock records, forecasting inputs, requisitions, and documentation for healthcare commodities.
- Maintain operations consumables inventory so that field teams have all required quantities available for seamless daily workflows.
- Perform daily quality-control checks, self-audits, and corrective actions in line with established Quality Management Systems and safety standards.
- Resolve routine order, inventory, and supplier issues while promptly escalating risks affecting product quality, safety, or supply continuity.
- Lead assigned fulfillment improvement projects focused on order flow, inventory controls, or documentation to drive operational excellence.
- Registration with the Pharmacy Council of Nigeria (PCN) and a valid practice license, with a Bachelor of Science in Pharmacy preferred.
- At least one year of hands-on professional experience in a laboratory, manufacturing plant, hospital, or clinic environment.
- Full professional proficiency in spoken and written English, coupled with full fluency in Hausa.
- Demonstrated ability to work on-site in Pambegua, Kaduna State.
- Strong organizational skills and exceptional attention to detail in regulated inventory handling and customer-order processing.
- Sound professional judgment to act independently on routine matters and escalate critical risks appropriately.
- Competitive salary package with opportunities for professional growth in a pioneering technology and logistics company.
- Comprehensive health coverage and supportive workplace wellbeing initiatives.
- Direct impact on healthcare delivery and patient outcomes across local communities in Nigeria.
- Continuous learning and development opportunities within a dynamic, innovative global team.