About the Role
Golden Bell's Multi Concepts (GBMC) Limited, a premier hospitality consulting and management firm, is seeking a dynamic and dedicated Front Desk Supervisor to join our team in Peter Odili, Port Harcourt, Rivers State. In this role, you will play a pivotal part in delivering outstanding guest experiences, overseeing front office operations, and leading our reception team to maintain the highest standards of hospitality excellence.
Key Responsibilities- Supervise daily front desk operations, ensuring efficient check-in and check-out procedures for all guests.
- Train, mentor, and evaluate front office staff to maintain exceptional customer service standards.
- Handle guest inquiries, feedback, and complaints promptly and professionally, ensuring complete customer satisfaction.
- Manage room allocations, reservations, and billing processes accurately using property management systems.
- Collaborate with housekeeping and maintenance departments to ensure guest rooms and public areas meet pristine standards.
- Prepare daily, weekly, and monthly front office reports for management review.
- Enforce hotel policies, safety protocols, and security measures at the front desk.
- Minimum of Ordinary National Diploma (OND) or Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Proven working experience as a Front Desk Supervisor or similar role within the hospitality industry.
- Excellent communication, interpersonal, and leadership skills.
- Proficiency in front office software and Microsoft Office Suite.
- Strong problem-solving abilities and a customer-first mindset.
- Ability to work flexible hours, including weekends and holidays.
- Competitive salary package commensurate with experience.
- Opportunities for professional growth and career advancement within a premier hospitality firm.
- Health insurance and other supportive employee welfare benefits.
- A vibrant, supportive, and professional working environment.