About the Role
Peak Diagnostic Services Limited, a leading medical laboratory based in Lagos, Nigeria, is looking for a personable and detail-oriented Front Desk Personnel to join our growing team. Since 2005, we have provided accurate, timely, and reliable diagnostic services to local and international clients, and our front desk team plays a vital role in delivering a warm, professional first impression to every visitor.
Key Responsibilities- Welcome and attend to clients and visitors in a courteous and professional manner
- Address client inquiries and needs promptly, ensuring a positive experience
- Maintain accurate records and details of all visitors and patients
- Schedule and coordinate appointments efficiently
- Answer, screen, and direct incoming phone calls appropriately
- Manage the reception area, ensuring it remains tidy and organized
- Handle patient documentation and ensure confidentiality of records
- Liaise with laboratory staff to relay client information accurately
- Assist with administrative and clerical duties as required
- Resolve client complaints or escalate issues to appropriate personnel
- OND/HND/Bachelor's degree in any relevant field
- Previous experience in a front desk, customer service, or receptionist role is an advantage
- Excellent verbal and written communication skills
- Strong interpersonal skills with a friendly and welcoming disposition
- Good organizational and multitasking abilities
- Proficiency in Microsoft Office applications
- Ability to maintain confidentiality and handle sensitive information professionally
- Prior experience in a healthcare or laboratory setting is a plus
- Must reside within or near Lagos, Nigeria
- Competitive salary package
- Opportunity to work with a reputable and established diagnostic company
- Friendly and professional work environment
- Career growth and development opportunities
- Exposure to a modern medical laboratory setting