About the Role
First Treebones Hotel & Resort, a premier luxury hospitality destination in Umuahia, Abia State, is currently seeking a polished and customer-focused Front Desk Officer to join our pre-opening team. Founded by visionary real estate developer Mr. Steven Ukpabi, our resort is dedicated to delivering world-class guest experiences from the moment visitors arrive. In this role, you will serve as the warm, welcoming face of our establishment, ensuring every guest enjoys a seamless and memorable stay.
Key Responsibilities- Greet and welcome all guests warmly, ensuring a prompt and efficient check-in and check-out process.
- Handle incoming telephone calls, inquiries, and reservations professionally and courteously.
- Manage guest accounts, process payments, and maintain accurate daily front office records.
- Coordinate with housekeeping and other departments to ensure rooms are prepared to the highest standards.
- Address and resolve guest complaints or requests swiftly and with a high level of tact and diplomacy.
- Provide accurate information about resort amenities, local attractions, and services in Umuahia.
- Minimum of OND, HND, or B.Sc in Hospitality Management, Business Administration, or a related field.
- Proven work experience as a Receptionist, Front Desk Agent, or in a similar hospitality role is an added advantage.
- Exceptional verbal and written communication skills in English.
- Outstanding interpersonal skills with a hardworking, professional, and well-mannered disposition.
- Proficiency in using hotel management software and basic computer applications.
- Ability to remain calm and composed under pressure in a fast-paced luxury environment.
- Competitive salary package commensurate with experience.
- Opportunities for professional growth and career advancement within a luxury resort setting.
- Staff meals and supportive, team-oriented working environment.