Front Desk Officer - Lagos

About the Role

Ecofitnesshub Limited, a premier and fast-growing fitness centre established in 2021 with branches in Abuja and Lagos, is looking for a dynamic Front Desk Officer to join our team in Lagos. In this role, you will be the welcoming face of our facility, ensuring seamless daily operations, outstanding customer service, and an engaging environment for our fitness community.

• Welcome customers, check in members professionally, and ensure strict access control for all visitors.
• Attend to phone calls, emails, and direct messages promptly while explaining gym packages to prospective members.
• Process payments, update accurate membership records, and restrict entry for expired memberships.
• Upsell memberships, personal training packages, and wellness products while promoting ongoing fitness classes.
• Manage general front desk operations, sort mail, maintain inventory, and keep the reception area clean and organized.
• Create engaging social media content, highlight success stories, and support marketing and community outreach initiatives.
• Enforce gym safety rules, monitor hygiene standards, and assist with emergency procedures as required.

• Minimum of a Ordinary National Diploma (OND) in Business Administration, Communications, or a related field.
• Proven work experience as a Front Desk Officer, Customer Service Representative, or similar administrative role, preferably in the fitness or hospitality industry.
• Excellent communication, interpersonal, and active listening skills.
• Basic proficiency in social media management and content creation.
• Strong organizational skills with the ability to multitask in a fast-paced environment.
• Passion for fitness, health, and wellness.

• Competitive salary with commission opportunities on upselling.
• Free access to state-of-the-art gym facilities and fitness classes.
• Dynamic, vibrant, and health-conscious work environment.
• Opportunities for professional development and career growth within a rapidly expanding company.

Skills