About the Role
Echolab Radiology and Laboratory Services is a leading provider of world-class diagnostic services, committed to excellence in healthcare delivery across Nigeria. We are currently seeking a dynamic and customer-focused Front Desk Officer to manage our reception areas, provide a welcoming environment, and ensure seamless patient registration and administration.
Key Responsibilities- Coordinate and manage the reception and waiting areas to maintain a professional and welcoming ambience.
- Handle client registration by accurately collecting, inputting, and updating personal and financial information.
- Process payments securely in line with company policies and maintain accurate patient accounts.
- Politely guide patients to their respective examination rooms and ensure an efficient patient flow.
- Maintain proper electronic and manual filing systems, ensuring compliance with data confidentiality and patient rights.
- Address customer inquiries and complaints professionally, escalating complex issues to the Branch Operations Manager.
- Ensure strict adherence to Standard Operating Procedures (SOPs), safety, health, and quality standards.
- Generate and dispatch reports, process orders, and perform general administrative tasks as assigned.
- B.Sc. in Health Management, Basic Sciences, or a related field.
- 1 to 2 years of relevant work experience, preferably within the diagnostics or healthcare industry.
- Proficiency in the use of computers and Microsoft Office applications.
- Excellent communication, interpersonal, and active listening skills.
- Strong attention to detail with high accuracy in patient identification and data entry.
- Exceptional time management and organizational abilities.
- Competitive salary and opportunities for professional growth.
- Continuous training and development programs in a world-class healthcare environment.
- Health and medical benefits aligned with industry standards.
- A supportive and collaborative work culture dedicated to excellence.