About the Role
Mercy Whyte Salon is a premium, modern unisex beauty and grooming destination located in the heart of Lekki, Lagos. Positioned as a mindful luxury experience, our salon features sophisticated interior designs and caters to a discerning clientele seeking top-tier grooming services. We are currently looking for a vibrant, organized, and customer-oriented Front Desk Officer to serve as the welcoming face of our establishment, ensuring every client enjoys a seamless and luxurious experience from arrival to departure.
Key Responsibilities- Greet clients warmly upon arrival, manage check-ins, and provide information regarding salon services and packages.
- Handle incoming phone calls, WhatsApp inquiries, and manage the digital and physical appointment scheduling calendar.
- Process payments accurately using the point-of-sale system and maintain daily financial transaction records.
- Manage client databases, ensuring personal details and preferences are accurately recorded for personalized service.
- Maintain a pristine, organized, and welcoming reception area that reflects our luxury brand standards.
- Coordinate with stylists and therapists to ensure smooth client flow and minimal wait times.
- Handle client feedback and resolve any inquiries or complaints professionally and promptly.
- Minimum of OND or equivalent relevant qualification in Hospitality, Business Administration, or a related field.
- Proven experience working as a front desk officer, receptionist, or customer service representative, preferably within the hospitality, beauty, or luxury retail sector.
- Exceptional verbal and written communication skills in English.
- Proficiency in using scheduling software, MS Office, and digital payment platforms.
- Impeccable grooming, professional etiquette, and a warm, approachable personality.
- Ability to multitask efficiently in a fast-paced environment.
- Competitive salary commensurate with experience.
- Staff discounts on premium salon and grooming services.
- A serene, modern, and upscale working environment in Lekki.
- Opportunities for professional development and career growth.