About the Role
Abby Wellness Clinic is a prominent psychology and mental health center based in Abuja, Nigeria, widely recognized for its specialized work in trauma-informed care and inner child healing. Founded and led by Dr. Abigail Oni—a Licensed Clinical Psychologist and hypnotherapist—the clinic provides a compassionate, confidential, and safe space for individuals, couples, and families navigating past traumas, childhood wounds, emotional difficulties, or chronic stress. We are currently looking for a dedicated Front Desk Officer to be the welcoming face of our organization and ensure seamless daily administrative operations.
Key Responsibilities- Greet and welcome clients, visitors, and patients with warmth, empathy, and absolute discretion.
- Manage appointment scheduling, rescheduling, and cancellations via phone, email, and in-person visits.
- Handle incoming phone calls, inquiries, and correspondence professionally, routing them to the appropriate staff members.
- Maintain client confidentiality and adhere strictly to privacy policies regarding mental health records.
- Manage client check-ins, collect payments, issue receipts, and maintain basic financial and administrative logs.
- Ensure the waiting area and reception desk remain clean, organized, and serene at all times.
- Minimum of OND, HND, or Bachelor’s Degree in Secretarial Administration, Business Administration, or a related field.
- Proven work experience as a Front Desk Officer, Receptionist, or Customer Service Representative, preferably within a healthcare or wellness setting.
- Exceptional interpersonal, verbal, and written communication skills in English.
- High emotional intelligence, empathy, and professional maturity to handle sensitive client interactions.
- Proficiency in Microsoft Office Suite and basic scheduling software.
- Ability to multitask efficiently in a fast-paced yet calm environment.
- Competitive salary commensurate with experience.
- A supportive, healing-centered, and positive work environment.
- Opportunities for professional development and training in mental health administration.
- Health insurance and other staff welfare packages.